Telephone: 01929 472704 - Mobile: 077256 11097 - email: info@i4hire.co.uk - web: www.i4hire.co.uk

i4hire logo - www.i4hire.co.ukHorse trailer image

Cost effective trailer hire service for horse owners

Frequently Asked Questions

 

This page contains commonly asked questions and answers.

 

If you have any additional questions please click here to contact us.

 

 

What horse trailers are available for hire? 

The Ifor Williams HB505, 505 Classic and HB 510 and HB 510 Classic.

 

 

Do you hire other trailers besides horse trailers?

No, only horse trailer

 

 

If I cannot hire a horse trailer to transport my horse can you still help me?

Yes, we now provide a horse transportation service using an Ifor Williams 510 Classic Horse Trailer towed by a luxury 4 x 4 vehicle. Please see our other services section on the web site for full details.

 

 

What is classed as a day hire:

Any 24 hour period commencing from the start time you book the trailer to be collected.

 

 

What is classed as weekend hire? 

Weekend hire normally commences on a Friday and the trailer has to be returned by 0900 hrs on the Monday or by alternative arrangement, which we can sometimes do subject to other bookings.

 

 

What is classed as a week hire: 

Seven full days commencing at the time you book the trailer to be collected to the end period seven calendar days later, concluding two hours prior to the collection time. Example: If you collected at 11am on the Saturday you have to return the trailer at 9am the following Saturday. We are again very flexible on this and will seek to work with you to meet your timetable wherever possible subject to other bookings.

 

 

Do I need to clean the trailer whilst I hire it? 

For daily hire we ask that you remove all droppings and hay from within the trailer and sweep the trailer out. Ideally many clients hose the inside of the trailer out with water. If you have taken the trailer somewhere particularly muddy and the outside and underside is very soiled we would expect you to have also hosed the surplus mud etc prior to return. The trailers both internally and externally have to have been cleaned in order for us to inspect them for any signs of damage on return. If you return the trailer in an unacceptable soiled condition we reserve the right to charge you £15 for the extra cleaning involved and the disposal of any waste from within. Seasonal Hire Trailers we also expect to be kept in a clean condition to prevent deterioration. We would expect them to have the higher side panels and roof washed at least twice during the hire period to prevent algae staining to the white roof and side panels.

 

 

What happens if I damage the trailer or it is stolen from me whilst on hire? 

Normal wear and tear is acceptable and as we are horse owners we are sensible as to what is reasonable. We endeavour to maintain our fleet in pristine condition and with your co-operation this is easily achieved.

Our terms and conditions state that all security devices that are supplied with a trailer must be used when the trailer is not being towed. This should prevent/deter the casual thief. On your hire agreement a trailer value is indicated thus if the trailer is stolen whilst in your care i4hire will seek the payment of the trailer value. If you damage the trailer whilst it is in your care we will retain your £100 deposit and will supply you with the written quotation for repair from our service agent. We will then seek reimbursement of this amount from you. If the repair is for example £50 we would give you the option of either paying this amount separately or would use your deposit cheque for the repair and will then return the balance to you. You are advised to read fully the terms and conditions of hire before entering in the agreement to hire.

 

 

Can you supply me with Insurance to cover the trailer?

No, but we can advise you of companies who are able to provide you with the insurance required.

 

 

Can I use the trailer other than for transporting horses? 

No. The horse trailer has to be used for the purpose for which it was constructed. If you want to transport any other type of animal you must seek our consent first. For example we have customers who have transported Llamas in our horse trailers and consent was given.

As an example, if you wished to transport furniture or garden machinery this would not be allowed as it would be using the trailer contrary to its design specification. We are protecting your interests by imposing this restriction, as if you were to be involved in a accident and it was deemed you were towing a trailer that was being used against what it was designed for, you could be liable to prosecution plus your car insurance could also be invalidated by your insurers.

 

 

What happens if I bring a trailer back late? 

Throughout the year we run on a tight turnaround schedule, especially with regard to our daily and weekend hires. You must notify us immediately when you know that you are likely to run beyond the advised return time that has been arranged with you. This is so we can notify the next hirer in the unlikely event of a delay and so that we know that the trailer has not been stolen.  If you go beyond the end time of the hire period and we have received no communication from you we reserve the right to report the trailer as stolen to the Police.

 

 

How do I know if my car insurance covers me for towing horse trailers?

 

Either read your policy schedule and certificate or telephone your insurance company and ask them. Most insurers cover you for towing but there are companies who may charge you a one of fee to add this facility to your policy. Check first!

 

 

Will you advise me how to use the trailer and how it works? 

On collection we will examine the trailer with you and will advise you on how all aspects of the trailer and its parts can be operated safely and will actually demonstrate to you how certain items work. We may ask you questions concerning where you are going and what size/type of horse you are intending to carry, so again we can give you any extra advice that will assist you. We also give you some printed information on the use of the trailer and we will also demonstrate to you how the security devices provided work.

 

 

What happens if I run into difficulties or have a problem while I have the trailer on hire? 

Just telephone us either on the office or mobile number and we will endeavour to sort your problem out either with advice, or if need be we will attend and provide you with assistance.

 

 

What happens if I have a trailer on long term hire, it develops a fault and I live a long way from your depot? 

We will discuss the nature of the problem with you and then advise you which Ifor Williams dealership you can take the trailer to for repair, or who will be able to resolve your trailer problem. In the majority of cases any trailers developing problems will be able to have them rectified at Trailer Centres without causing you to much inconvenience. In extreme cases we also may be able to replace the trailer if it cannot be fixed in a reasonable time period.

 

 

Can I ring up in the morning and hire a trailer for that day? 

No, not unless you are an established customer. The reason for this is we require certain security procedures to be followed, which cannot be undertaken for new customers on the day of hire.

 

 

How can I pay? 

We request that all deposits are paid either by NOCHEX using a debit or credit card or by cheque. The balance of the trailer hire must then be paid by either cash or cheque. We cannot accept debit or credit cards at the trailer collection point. If you wish to pay the balance by debit or credit card before collecting the trailer this can be done by NOCHEX, but we then have a card processing fee charged to us which we then have to pass on to you to pay. This fee is dependent upon the amount of the transaction and we can advise you in advance what it will be. It is a similar fee that that is charged when you draw cash on your VISA etc at a cash point.

 

If you have any other questions regarding Horse Trailer Hire then please e-mail us and we are sure we will be able to answer them for you.

   

If I hire a trailer can I take it outside the UK?

No. All our trailers are restricted for use within mainland UK only.
   

Do you have pick up points around the UK?

No. All trailers have to be collected & returned to our depot in Dorset.
   

Do you deliver the trailers to my home address for an extra charge?

Not normally unless you have hired from us previously. Because of our security procedures all trailers have to be collected in person from our depot.
   

Is Seasonal Hire restricted to customers living within a certain distance of your depot?

No. We are happy for trailers to go out on Seasonal Hire to anywhere within the mainland UK.
   

Can I hire for a part season?

If we have trailers available then we will give you a quote for a shorter period.
   

Can I buy the trailer I have hired from you at the end of the hire period?

We are constantly up grading our hire fleet so the option to purchase the trailer you have on hire may be available to you. Ifor Williams Horse Trailers have excellent residual values thus normally we obtain the current market value for all our trailers as they are maintained to such a high standard. By purchasing the trailer you have hired you will be purchasing a known quantity which is a considerable advantage to you.

   

 

If you have any additional questions please click here to contact us.

 

 

Telephone: 01929 550405   Mobile: 07979 385597   e-mail: info@i4hire.co.uk   web: www.i4hire.co.uk

 

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